Conditions of Use & Terms of Service

1. Overview & Operator Details

These Conditions of Use govern your access to and purchases made on flirtyfluffers.com (the “Website”). By accessing the Website or placing an order, you agree to be bound by these terms.

2. 18+ Age Restriction & Content Advisory

Our website features novelty plush toys, merchandise, and adult humor. You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to browse this Website, view its catalog, or purchase products.

• Upon your initial visit, you are required to verify and confirm your age via an age-verification modal.
• By clicking through and confirming your age, you legally represent and warrant that you are at least 18 years old and that viewing suggestive or adult-themed humor is lawful in your community.
• If you are under 18 or are offended by adult-themed novelty gifts, you must leave the Website immediately.

3. Orders & Contract Formation

Our online store operates on a clear and transparent model: you place an order and pay, and we ship your items.

1. Placing an Order: Select your items, add them to your cart, fill in your delivery details, and choose your payment method.
2. Contract Conclusion: After you finalize your order and payment, you will receive an automatic Order Confirmation email containing your order reference and summary. This forms a legally binding sales contract between you and Flirty Fluffers Media Group Kft.
3. Product Availability: If an item is unexpectedly out of stock after your order is placed, we will notify you promptly and provide a full refund without delay.

4. Prices & Payment

• Pricing: All displayed prices include applicable statutory Value Added Tax (VAT), but exclude shipping fees unless explicitly stated otherwise.
• Shipping Rates: Shipping costs are calculated and clearly displayed during the checkout process before you confirm payment.
• Payment Methods: Orders must be prepaid in full using the secure checkout methods provided (e.g., Credit/Debit Cards, PayPal, and other supported payment gateways). Orders are dispatched only after payment confirmation is received.

5. Shipping & Delivery

• Delivery Areas: We currently fulfill and ship orders to Germany, Austria, the Netherlands, Slovakia, Croatia, Hungary, and other designated European destinations.
• Dispatch & Tracking: Orders are processed and dispatched via our contracted parcel delivery services (e.g., GLS, DPD, DHL, or national post). Once your package ships, you will receive a tracking link via email.
• Inspection Upon Receipt: Please inspect package packaging upon arrival. If an item arrives visibly damaged during transport, please document it with photos and contact our support team at support@flirtyfluffers.com within 48 hours.

6. Right of Withdrawal & Returns (EU 14-Day Guarantee)

Under EU consumer protection regulations, consumer customers have the right to withdraw from the purchase contract within 14 calendar days of receiving the goods without giving any reason.

• Condition of Returned Goods: Products must be returned in their original, unwashed, and undamaged condition, complete with original tags and packaging.
• Return Shipping Costs: Unless the return is due to an error on our part or a defective product, the direct cost of return shipping is borne by the customer.
• Refunds: Once the returned item is received and inspected, we will issue a full refund of the product purchase price using the original payment method within 14 calendar days.

7. Intellectual Property

All characters, plush designs, artwork, product names (including Willy Beans, Harry Packer, Mannfred Wurstmann, Antonio Cockobongo), graphics, logos, text, and imagery on flirtyfluffers.com are the exclusive intellectual property of Flirty Fluffers Media Group Kft. Reproduction, redistribution, or commercial use without prior written consent is strictly prohibited.

8. Governing Law & Dispute Resolution

These terms and any purchase agreements are governed by the laws of Hungary, without prejudice to mandatory consumer protection laws in your EU country of residence.

EU consumers may also submit disputes through the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.